The Maids Head Hotel | Oldest UK Hotel * Bentley Tours

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The Maids Head Hotel Norwich Exterior photo

The Maids Head Hotel Norwich Interior photo

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Key details

About the Hotel

Tombland, Norwich, NR3 1LB

Close to the historic old town

Great

8.6

/10

4.3

Loved by The Maids Head Hotel guests

Friendly staff

Comfortable room

Excellent service

Central location

"One of the really good surprises was free bike rental and a complimentary tour of the city in a Bentley no less."

Threestripe from United Kingdom

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"The room (The Hickling suite) was beautiful exceptionally clean small unique gestures regarding sanitation with regards Covid."

Diane E

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"Great little hotel with bucket loads of history, good price and with the added rarity of a city-centre hotel with parking."

Stuart

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AA 4-Star Silver Hotel in Historic Norwich

Location

The Maids Head Hotel stands in Norwich, recognized as the oldest hotel in the UK with a history spanning over 800 years. It is centrally located, just steps away from major attractions like Norwich Cathedral and Elm Hill. The hotel offers ample on-site parking for approximately 90 cars, ensuring convenience for guests exploring the vibrant city.

Dining

The WinePress Restaurant boasts 2 AA Rosettes and offers a menu highlighting local produce sourced from independent suppliers. Guests can choose from an a la carte menu or a pre-bookable five-course tasting menu, each dish accompanied by expertly paired wines. The restaurant's commitment to seasonal flavors elevates the dining experience in a historic setting.

Rooms

The hotel features 84 unique en-suite bedrooms, including stunning suites with high vaulted ceilings and charming decor inspired by local flora. Each room provides modern amenities and options for families, with king-size or super-king-size beds available. Guests can also enjoy a complimentary chauffeur service in vintage Bentleys for a unique travel experience around the city.

Weddings and Events

The Maids Head Hotel is equipped with seven versatile event rooms, suitable for various gatherings from intimate dinners to grand celebrations. With a dedicated wedding coordinator, every detail can be tailored to the couple's preferences, ensuring a memorable day. The venue's romantic courtyard setting provides a picturesque backdrop for weddings.

History and Heritage

As the oldest hotel in Britain, the Maids Head combines rich history with modern hospitality. The building retains its historical charm with features dating back to the late 15th century. This unique heritage is a key attraction for visitors wishing to experience a piece of English history during their stay.

Highlights

Location: centrally located with access to key attractions

Dining: 2 AA Rosette, WinePress Restaurant with local produce

Rooms: 84 unique en-suite bedrooms with vintage Bentley service

Weddings: seven versatile event rooms with dedicated planning

Must-do experiences

Stroll along Elm Hill's cobbled streets for unique shops and charm.
Taste a serving of the famous Norwich Crackling at local markets.
Visit the Norwich Castle Museum for rich local history and art.
Explore the Secret Garden at the Norfolk and Norwich Millennium Library.
Catch a show at the Theatre Royal for a dose of local culture.

Location: Perfect

9.6/10Review score

See hotel location on map

Guest Emotional Experience

Explorers, Not TouristsBentley city tour!

“We had a warm welcome from Kanokwan on arrival and a surprise offer of a city tour in a vintage Bentley.”

Sally from United Kingdom

Strange & UniqueVintage Bentley Ride

“The hotel treated us to a complimentary Bentley tour in their cabriolet vintage 1950 Bentley , the tour was a lovely way to see the city .”

Peter B from United Kingdom

Away at HomeAnniversary treats

“Excellent experience from start to finish, we received a complimentary upgrade which was wonderful also a anniversary card and sweets left in the room, most appreciated.”

Ian from United Kingdom

Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Executive Double Room
2 persons
18 sq. feet
1 Double bed
Bathtub
Heating
room details
Single Room
2 persons
11 sq. feet
1 Single bed
Bathtub
Heating
room details
Double Room
2 persons
16 sq. feet
1 Double bed
Bathtub
Heating
room details

Show all rooms

Check Dates & Room Rates

See what's available for your travel dates

August 2026 - August 2027

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Check-in/ Check-out

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Great

8.7/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Cycling
Golf course

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Board games
Children's menu

Spa & Leisure

Sun terrace
Leisure/ TV room

Room features

Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

The Maids Head Hotel offers an inviting array of dining experiences that celebrate British cuisine with a focus on local flavors. Guests can indulge in delightful culinary offerings, from award-winning afternoon tea to elegant fine dining in a historic setting.

WinePress Restaurant
British fine dining
Ambiance
Elegant and refined, featuring a warm atmosphere complemented by historic decor.
Key Offerings
Savor the award-winning 6-course Tasting Menu with an optional Wine Flight, where each dish is thoughtfully paired with exquisite wines. The Norfolk Week menu can be enjoyed alfresco in a charming courtyard.
Reservation
Recommended
Open for breakfast, lunch, and dinner.
The Maids Head Bar
Casual dining and drinks
Ambiance
Relaxed and inviting, perfect for family gatherings or informal meet-ups.
Key Offerings
Enjoy a delightful selection of finger sandwiches, Chef's savouries, and freshly baked scones, complemented by a range of seasonal cake bites served with Wilkinson's loose leaf tea or coffee.
Reservation
Not required
Open throughout the day; hours vary.

The Maids Head Hotel Location

Tombland, Norwich, NR3 1LB

Explore Norwich

Norwich Cathedral

6 minutes' walk

A stunning example of Norman architecture, this cathedral features beautiful cloisters and an impressive nave.

Norwich Castle

7 minutes' walk

An iconic medieval castle housing a museum showcasing the history of Norwich and its surrounding areas.

Cow Tower

9 minutes' walk

A historic artillery tower from the 14th century, renowned for its picturesque position near the River Wensum.

The Forum

13 minutes' walk

A modern public space hosting exhibitions and events, featuring a library and interactive displays.

Biking along the River Wensum

5 minutes' walk to rental

Biking trails along the scenic river offer a relaxing way to enjoy nature and the city's charm.

Yoga Classes at the Lotus Studio

10 minutes' walk

Serene yoga sessions in a calming environment, perfect for relaxation and rejuvenation.

Norwich Market

10 minutes' walk

A vibrant market offering local produce, crafts, and food stalls, great for experiencing local culture.

Ghost Tours of Norwich

10 minutes' walk

An adventurous night-time walking tour revealing the haunted history of the city.

Spice Lounge

1 minute' walk

A cozy Indian restaurant renowned for its flavorful curries and warm hospitality.

Erpingham House

2 minutes' walk

A stylish vegan restaurant and bar offering a diverse menu in a beautifully restored building.

Tatlers Wine Bar and Restaurant

1 minute' walk

An intimate venue with an extensive wine list and gourmet dishes, ideal for romantic dinners.

Trattoria Rustica

2 minutes' walk

Charming Italian eatery specializing in homemade pasta and traditional dishes, perfect for families.

Norwich Arts Centre

10 minutes' walk

A hub for live music and performance art, hosting diverse events ranging from concerts to open mic nights.

Theater Royal

10 minutes' walk

A stunning Victorian theater showcasing plays, musicals, and comedy acts, vibrant atmosphere for all.

The Birdcage

10 minutes' walk

A quirky bar featuring live music and a relaxed vibe, perfect for a fun night out with friends.

Cinema City

12 minutes' walk

A charming independent cinema featuring a mix of mainstream and indie films, ideal for movie lovers.

Getting around

City Centre
Norwich 3 min · 700 ft
Airports
Norwich International (NWI) 16 min · 6.6 mi
Cambridge (CBG) 148 min · 61.1 mi
Train
Norwich Train Station Building 10 min · 2700 ft
Bus
Bus stop 3 min · 700 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs GBP15 per person per day.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Year renovated:

2011

Number of floors:

Number of rooms:

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

The Maids Head Hotel enjoys a central location, a short walk from the Cathedral and city center, making it convenient for exploring Norwich. Guests often appreciate the spacious and clean rooms, some even upgraded to suites. The hotel offers various areas to relax, including a cozy historic bar, and some have mentioned the convenience of on-site parking and complimentary bicycles. While most found their stay enjoyable, a few guests have noted the absence of air conditioning in all rooms.

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Review score

Based on 2173 verified reviews

8.6 /10

Great

89 %

Recommend

Location

9.6/10

Staff

9.2/10

Value for money

8.1/10

Paid Wi-Fi

8.5/10

Pros

Charming hotel

Excellent breakfast

Friendly staff

Comfy bed

Cons

Tired areas

based on 1955 reviews

4.5/5

Sam from United Kingdom

Couple

Double Room

3 nights in November 2025

Reviewed: February 15, 2026

6/10

limited menu slow service

The food was a real letdown. the dinner menu had limited options. prices were high for the quality offered. service was slow. Pudding never arrived one night. my wife's meal was inedible, but no alternative was offered. it was a 'stay and dine' offer, but nearby restaurants would have been preferable.

0 Helpful

Victor from Sweden

Double Room

3 nights in November 2025

Reviewed: December 27, 2025

9.0/10

Excellent City Stay

wide choice excellent location unique experience

I found the staff very helpful. The breakfast provided a wide choice of well-prepared options. The central location allowed easy access to the cathedral and Elm Hill and I enjoyed the complimentary ride in the Bentley it was a unique experience.

I noticed minimal toiletries in the bathroom so the offering felt quite cheap.

Rooms

9/10

The room had coat hooks a chilled water supply and shower instructions which was helpful. I had a double room and found it a good size for a single occupant so it was comfortable. It included places to sit and relax.

Dining

9/10

The restaurant offered a 'Casual' menu with dishes that were well-presented. The food was served hot and tasted delicious I was impressed. Jack in the dining room provided friendly service. He is a credit to this hotel.

Facilities

9/10

Several lounge areas provided spaces to sit and relax. The decoration was tasteful. I found the car park a bonus it was well-located for access and security. The atmospheric bar area was cosy.

0 Helpful

christina from sweden

double room

3 nights in November 2025

Reviewed: December 19, 2025

7/10

a decent stay overall

central location well decorated strong wifi many stairs cold room chaotic restaurant

the hotel is very well located in the city centre. my room was decorated well. i also thought the wifi was strong.

I found lots of up and down stairs since there aren't any lifts. my room was very cold upon arrival. the restaurant seemed pretty chaotic in the evenings. There seemed like too many inexperienced staff.

0 Helpful

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Questions of the users

About The Maids Head Hotel

Are there provisions for making tea or coffee in the hotel rooms?

12 November 2024

Each room includes a complimentary welcome tray stocked with a variety of Clipper teas, coffee, and biscuits for guests to enjoy.

Is there parking available for guests staying at the hotel?

5 January 2025

Complimentary parking is available for guests, located at the rear of the hotel, subject to availability.

Does the room price include breakfast?

15 February 2025

Yes, breakfast is included when booking the Bed & Breakfast rate.

What is the check-out time for guests after breakfast?

22 March 2025

Guests are requested to check out by 11:00 AM.

Do executive rooms feature ensuite bathrooms?

8 April 2025

All executive rooms come with ensuite bathrooms, which may have either a shower over the bath or a walk-in shower, based on the guest's request at the time of booking.

Is the hotel accessible for guests with mobility needs?

17 May 2025

There is a wheelchair-friendly room equipped with a walk-in shower and a shower seat. A ramp can also be provided for access to the lift area.

Can guests request special arrangements for celebrations in their room?

6 June 2025

Yes, special requests such as flowers and champagne can be arranged for celebrations; it's best to contact the hotel directly to facilitate this.

How long does it take to walk to local attractions, like the nearby shopping areas?

24 July 2025

It takes approximately 10 to 15 minutes to walk to the nearest shopping venues, and maps are available at reception for assistance.

Is there an outdoor area to relax and enjoy a drink?

13 August 2024

Yes, the hotel has a lovely courtyard that offers a serene space for guests to enjoy drinks, meals, or simply relax outdoors.

Are pets allowed in the hotel, and what are the associated costs?

30 September 2024

Dog-friendly executive rooms are available, and fees apply based on the stay duration, including breakfast options for pets.